How much will it cost to clean my home?
Our pricing is based on man hours and recurrence. Upon completion of a detailed discussion with you regarding your specific cleaning needs, a Top Notch Cleaning Services LLC. staff members will be able to help you select a service plan that best meets your needs and that fits into your budget.
Do all your employees speak English?
Yes. At Top Notch Cleaning Services LLC., we want to make sure communication flows smoothly back and forth between our customers and personnel.
Do I have to sign a contract?
No. We have no contract to sign. We promise a service that is professional and we have policies in place (contact us to request our Policies and Procedures) that we expect every client to follow. Our commitment to providing a professional service requires the same professional commitment from our clients. Reliable, dependable, and honest is what we promise and what we expect in return to maintain our professional atmosphere. We are confident that you will trust our staff and our service.
Do I need to provide your cleaning staff with cleaning supplies or equipment?
On certain occasions, this will be asked before pricing is provided. We provide everything necessary to clean your home. We will consider special requests if you have a product or piece of equipment that you prefer that we use. We bring freshly sanitized cleaning microfiber into every individual home and service our vacuums daily and between every cleaning (along with regular replacement) to ensure they are clean and in pristine operating condition.
Is Top Notch Cleaning Services, LLC. bonded and insured?
Yes. We wouldn’t operate any other way. It’s the law! Top Notch Cleaning Services, LLC. secures general liability insurance.
How and when do I pay for service?
We accept most forms of Payments. You may pay by cash, check, or credit card. All payments are due on the day of service. Credit cards are processed at the end of the business day. Checks should be made payable to “Top Notch Cleaning Services LLC”.
Do I need to be home on my scheduled day of service?
No, you do not need to be home. Expectations and detailed instructions are established prior to your first visit so there is no need for you to be home. Providing a key for entry is recommended. All customer keys are coded and kept safe in a lockbox at our office. Providing a key will avoid inconvenience to you, and will help to avoid unnecessary “lockouts” and associated penalty fees (ask us for a copy of our Policies and Procedures).
What time can I expect the team to arrive at my home?
We will provide a one-hour estimated arrival window, to keep our arrival times convenient for you and your family.
Can I make changes to the service schedule?
You certainly can make adjustments to your service schedule. You need to contact us in advance so we can meet your request. We want our service to conveniently meet your needs. Any last-minute change to a scheduled service date may be subject to a penalty.
What is expected of me on day of service?
We expect reliable access to the location (keys, code, or someone to give our team access). We expect the areas scheduled for service free of obstacles, and finally, the payment. Your Top Notch Cleaning Services team will arrive prepared to work efficiently, following a process that is proven to be effective (ask us for a copy of our Policies and Procedures to learn more about what is expected on the day of service).
Who will be cleaning my home?
A team of trained, bonded, insured Top Notch Cleaning Services, LLC. professionals with English as their first language will be cleaning your home and or workplace.
What do you suggest I do with my pets during the cleaning?
We certainly want your furry friends to feel comfortable and stress-free while our cleaning staff is servicing your home. It is, however, in your best interest to ensure that your pets are not interfering with the team during their visits. Any concerns about safety should be brought to our attention so that your Top Notch Cleaning Services Team can proceed accordingly (based on your instructions for safety). Our goal is to keep everyone safe, and your pets happy!
What if something is damaged while your team is servicing my home?
After determining that the damage was indeed caused by our negligence, we will consider replacement or reimbursement. All the cleaning staff members at Top Notch Cleaning Services, LLC. are trained to proceed with caution and care around our Client’s premises. Accidents, unfortunately, sometimes can occur. In the case that something is damaged in your home or your workspace, your Top Notch Cleaning Services Team Lead will immediately contact the office. A note will be left behind for you. You will be contacted within 24hrs of the damage by a Top Notch Cleaning Services, LLC. representative to discuss the most appropriate action.
What if I’m not satisfied with the service?
Contact us within 24hrs. We will gladly discuss your concerns in detail so we can make an appropriate decision for meeting your expectations.
Why is the first cleaning visit more expensive than the rest of the visits?
The first-time cleaning of a new client’s home or office requires extra man hours to remove extra soil and build-up. Our staff members usually spend anywhere from 2 to 4 times longer to clean a first-time client than they will to maintain the cleaning.
Why the extra time? If your home has never been professionally cleaned, it is likely that there is soil build-up throughout that is not always noticeable to the passing eye. Our cleaning staff is most likely going to run into areas that haven’t been cleaned for a while or haven’t been cleaned properly by the previous cleaning service provider. Our staff will need to remove the extra soil and build-up before we can commit to a successful maintenance schedule.